Terms & Conditions

INTRODUCTION:

1.1  When you purchase any coaching programme or service from me, you agree to be legally bound by this agreement.

1.2  If you access any of my free resources - such as podcast episodes, downloadable workbooks, discovery calls, or any other complimentary content I may offer - you also agree to be bound by this agreement where relevant, with the exception of clauses relating to payment and consumer rights legislation.

1.3  By purchasing services or accessing resources, you also agree to be bound by:

My website terms of use and privacy policy, available at www.motivationmum.com;

Any additional or specific written terms agreed between us, which may supplement or replace parts of this agreement;

Any programme-specific terms, such as those set out in a programme description, services summary, or email correspondence between us. Please refer to the relevant programme page or get in touch if you’d like to review these.

All of the above documents form part of this agreement as though written here in full.

2. Information I Provide to You

2.1  Certain parts of this agreement apply specifically to consumers - that is, individuals acting for purposes that are wholly or mainly outside of their business or profession. Where required by law, including under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, I will provide you with key information before any binding agreement is made, in a clear and accessible way - either within this document or within the relevant programme or services description.

This information will cover:

The main features of the services you are purchasing;

Who I am and how to contact me;

Pricing, payment arrangements, and the expected timeline for delivery;

My complaints handling approach.

3. Booking & Enrolment

3.1  Here’s how our agreement is formed when you decide to work with me:

3.2  You can place an order by clicking a payment link on my website, following a link I send you directly, or via bank transfer. Please take a moment to review your order before completing it.

3.2.1  Once you complete your payment, I will send you an acknowledgement email. Please note that this is not yet a formal acceptance of your order.

3.2.2  Any quote I provide before you place an order is not a binding offer to supply services. Quoted prices are valid for 48 hours from the date of issue.

3.2.3  When you decide to place an order, this constitutes a legal offer to purchase services from me.

3.2.4  In some circumstances I may need to decline your order - for example, if I don’t feel my services are the right fit for you, if there has been an error in the pricing or service description, or if my availability has changed since I provided your quote.

3.2.5  A binding agreement between us is formed when I send you a confirmation email or begin delivering the services, whichever happens first. At that point, I will begin providing the services as described in the programme description on my website or in any services summary we have agreed.

4. Delivering the Services

4.1  If you are a consumer, you are protected under consumer rights legislation. This includes the right to have services delivered with reasonable care and skill.

4.2  I will deliver services within the timeframe outlined in the relevant programme or services description.

4.3  All coaching sessions - including any rearranged sessions - must be used within the timeframe specified. Sessions not taken within this period will expire.

4.4  If you need to reschedule a private coaching session, please give me at least 24 hours’ notice. If you give less than 24 hours’ notice, do not attend, or have already rescheduled one or more sessions during your programme, the session may be treated as having been delivered and will not be available to reschedule or refunded.

4.5  All sessions are delivered remotely via a mutually agreed platform. Face-to-face sessions may be available at an additional cost.

4.6  Please be aware that sessions may be recorded for training and administrative purposes. By entering into this agreement you consent to recordings being made for these purposes.

4.7  Occasionally, circumstances outside my control - such as illness, technical difficulties, or connectivity issues - may affect my ability to deliver services as planned. If this happens, I will communicate with you promptly, work to minimise any disruption, and resume services as soon as possible.

5. Your Responsibilities

5.1  You agree to make payment for services in accordance with the programme or services description.

5.2  You agree to provide me with any information or support I reasonably need to deliver the services, and to ensure that any information you share with me is complete and accurate.

5.3  We will agree on a preferred method of communication between sessions, and both commit to using it consistently.

5.4  Coaching is not therapy or counselling. Our work together may touch on many areas of your life. You acknowledge that how you respond to any insights or challenges that arise - and whether you take action - is entirely your own decision and responsibility. While I wholeheartedly believe in the transformative potential of coaching, I cannot guarantee specific results. Outcomes depend on your individual commitment, effort, and engagement with the programme.

5.5  My role is to offer guidance, support, and accountability to help you create meaningful change and move towards your goals. The information and content I share does not constitute medical advice and is not a replacement for professional healthcare.

5.6  Coaching does not treat or diagnose mental health conditions and is not a substitute for therapy, counselling, or medical care. By entering into this agreement, you confirm that you will not use coaching as a replacement for any form of professional mental health or medical treatment.

5.7  If you are currently under the care of a doctor or other healthcare professional, by signing this agreement you confirm that you have discussed your intention to participate in coaching with them and that they are aware of and supportive of your decision.

5.8  Please keep me informed of any changes to your health or personal circumstances that may be relevant to our work together.

6. Fees & Payment

6.1  The fee for your chosen programme or service is outlined in the relevant programme or services description.

6.2  Payment is typically required in full prior to services commencing. In some cases, I may offer an instalment option, which will be clearly stated in the programme description. Where instalment payments are agreed and a payment is missed, I reserve the right to invoice for the full outstanding balance immediately, with payment due by return.

6.3  Upon entering into this agreement, you accept responsibility for the full programme fee. If you choose to withdraw from the programme for any reason, no refund will be issued.

6.3.1  If I cancel a programme (other than under clause 10.3), you will be entitled to a partial refund for any sessions paid for in advance that have not yet been delivered. In all other circumstances, payments are non-refundable. This reflects the significant preparation, time, and commitment I invest in every client’s programme, and supports your own accountability to the process. Accordingly, I do not accept chargebacks. If a chargeback is initiated or threatened, I reserve the right to report this to credit reference agencies or relevant databases, which may affect your credit profile.

6.4  Payment is made via the invoice issued alongside this agreement, or by any other method we have agreed in writing.

7. Intellectual Property

All materials I provide - whether digital or printed - remain my intellectual property. Unless otherwise agreed in writing, these materials are for your personal use only and must not be shared with, distributed to, or reproduced for third parties.

8. Your Personal Information

8.1  I will use the personal information you provide in order to: deliver the services; process your payments; and occasionally share information about similar services or resources I offer. You can opt out of marketing communications at any time by contacting me at [email protected].

8.2  All personal information you share with me will be kept strictly confidential, except where I am required by law to disclose it, or where I have genuine concerns about risk to your safety or that of others.

8.3  I will not share your personal information with any third party without your prior consent.

9. Confidentiality

9.1  Everything you share with me in the context of our coaching relationship will be treated with the utmost confidentiality. The only exceptions are where disclosure is required by law or where I have serious concerns about the safety of you or someone else.

9.2  If you participate in any group sessions or group coaching programmes, you agree to treat all information shared by other participants as strictly confidential. You will not share, discuss, or make use of any other participant’s personal information outside the group, without their explicit consent.

9.3  These confidentiality obligations do not apply to information that:

Has entered the public domain through no fault of either party;

Was already known to you before it was shared in the context of our work together; or

Has been lawfully shared with you by a third party who was not themselves bound by a duty of confidentiality.

9.4  Our confidentiality obligations to each other will continue after this agreement comes to an end.

10. Resolving Concerns

10.1  In the unlikely event that you have a concern about the services, please contact me as soon as possible. I am committed to addressing any issues promptly and finding a positive resolution together.

10.2  Where appropriate, I may offer to revisit or re-deliver any part of the services, in accordance with the terms of this agreement.

10.3  Nothing in this agreement affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable legislation.

11. Ending the Agreement

11.1  Where a programme or services description specifies a set duration, the agreement will conclude at the end of that period, subject to clause 11.2.

11.2  Where services are provided on an ongoing basis with no fixed end date, either party may bring the agreement to a close by giving one month’s written notice.

11.3  Either party may end this agreement immediately by written notice if:

The other party commits a material breach of this agreement that, where capable of remedy, remains unresolved 30 days after written notice requiring resolution has been given; or

The other party becomes insolvent or takes any action under the Insolvency Act 1986.

11.4  The end of this agreement will not affect either party’s right to any outstanding payments, nor will it affect any provisions that are intended to continue beyond termination.

12. Limitation of Liability & Responsibility

12.1  Except for any liability I cannot lawfully exclude (such as liability for death or personal injury caused by negligence), I am not responsible for any:

Losses that were not reasonably foreseeable to either of us at the time the agreement was formed;

Losses that were not caused by any breach of this agreement on my part; or

Business losses, including loss of income, profit, business opportunity, or management time.

12.2  My total liability to you under this agreement is limited to the total fees paid by you for the services.

13. Disputes

13.1  I hope we never need this section, but if a dispute does arise, my first priority will always be to resolve it quickly, fairly, and with care.

13.2  If we are unable to resolve a dispute through direct communication and either party wishes to pursue legal proceedings, the courts of England and Wales will have exclusive jurisdiction.

13.3  This agreement is governed by the laws of England and Wales.

13.4  In the event of any dispute, both parties agree not to engage in any conduct - including on social media or public platforms - intended to damage the reputation, business, or services of the other.

14. Entire Agreement

This agreement represents the complete understanding between us in relation to the services purchased. You acknowledge that you have not relied upon any representation, assurance, or promise not set out in these terms, and that you have no claim for innocent or negligent misrepresentation based on anything contained in this agreement.

15. Third Party Rights

15.1  No person other than the parties to this agreement has any right to enforce any term of it.